Privacy Policy

1. Introduction

Safe Sangat (operated by Neatly Nea Sdn Bhd (202501059817 (1661223-K))) ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.safesangat.com, use our services, or interact with us.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.

Personal Information You Provide

• Contact Information: Name, email address, phone number, and WhatsApp number when you contact us, request a quote, or use our services
• Location Information: City, state, and address for delivery, installation, or service requests
• Service Details: Information about your safe, installation requirements, photos, and other details you share with us
• Payment Information: We do not store credit card details. Payment processing is handled by secure third-party providers

Automatically Collected Information

• Device Information: Browser type, device type, operating system, and IP address
• Usage Data: Pages visited, time spent on pages, click patterns, and referring website addresses
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your requests, provide quotes, schedule installations, and deliver our safe solutions and services
• Communication: To respond to your inquiries, send service updates, provide customer support via phone, email, or WhatsApp, and notify you about your orders
• Business Operations: To improve our services, analyze customer needs, conduct internal research, and manage our business operations
• Legal Compliance: To comply with applicable Malaysian laws and regulations, respond to legal requests, and protect our rights and interests
• Marketing: With your consent, to send you promotional materials, special offers, and updates about our products and services. You can opt-out at any time

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or serving you (e.g., payment processors, delivery services, cloud hosting providers). These providers are contractually obligated to protect your information
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety
• With Your Consent: We may share your information with your explicit consent for specific purposes

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management, security)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure hosting infrastructure with regular security updates
• Access controls and authentication requirements
• Regular security assessments and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Under Malaysian law, you have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and operational requirements
• Objection: Object to processing of your personal information for certain purposes
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use include:

• Google Analytics for website analytics
• Cloudflare Turnstile for spam protection
• Payment processors for secure transaction handling
• Email service providers for communication

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.